About One

One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

As the Communications Lead at One, you will be responsible for crafting and executing on the company’s communications strategy to enhance our brand presence, engage key stakeholders (including employees and external audiences), and help drive customer acquisition and retention. This role will oversee internal and external comms, media relations, coordination with partners and stakeholders on joint comms efforts, and ensure that One is maintaining consistent, compelling messaging across all channels. This role is critical to the growth and reach of One and requires a strategic thinker with strong communication skills and a deep understanding of the industry.

Responsibilities

• Evolve One’s communications function and team

• Develop One’s near- and long-term external communications strategy, including product launches via earned media, announcements, press releases, blogs, etc

• Build, manage, and own relationships with key media outlets / reporters, influencers, and industry stakeholders

• Help oversee One’s internal communications and employee engagement strategy, including internal town halls / all hands, internal announcements, etc.

• Oversee the creation of engaging content for various channels, including social media, blog posts, newsletters, and more in close coordination with other teams

• Coordinate closely with Product, Marketing, and Legal teams across One to ensure consistent, compelling messaging that resonates with our customer base and reinforces One’s brand identity

• Represent One at industry events, conferences, and speaking engagements as needed

• Stay informed about industry trends, competitive landscape, and emerging technologies

Qualifications:

• Ownership mindset

• Scrappy with the ability to do 0 to 1 and operate at scale

• 8-10 years of experience in communications, public relations, or a related field, with a proven track record of success in a leadership role

• Strong understanding of the fintech industry and / or consumer finance landscape

• Exceptional written and verbal communication skills, with the ability to craft clear, compelling messages

• Demonstrated ability to develop and execute strategic communication plans that drive brand awareness and engagement

• Experience managing media relations and crisis communications

• Experience managing internal communications / engagement plans / strategy

• Proficiency in using communication tools and platforms, including social media management and analytics tools

• Strong leadership and team management skills, with the ability to inspire and motivate a team

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously

• Data-driven mindset with the ability to analyze metrics and adjust strategies accordingly

We use Covey as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on May 31, 2024.

Please see the independent bias audit report covering our use of Covey here.

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.